At ck34, your privacy matters. This policy explains exactly what personal information we collect when you use ck34.vin, why we collect it, and how we keep it safe. If you have an account with us, you should read this page carefully before you deposit or play.
By registering an account at ck34.vin, you agree to the practices described here. If you do not agree, please do not create an account.
What We Collect
We collect information in three ways: data you give us directly, data generated by your activity on the site, and data received from payment processors.
Data you give us directly
- Full name, date of birth, and gender (required at registration)
- Email address and mobile number
- Billing address and country of residence
- Government-issued ID details — National ID Card (NID), Passport, or Driving Licence — submitted for KYC verification before your first withdrawal
- bKash, Nagad, Rocket, Upay, or Bank Transfer account details used for deposits and withdrawals
- Any messages or documents you send to our support team
Data generated by your activity
- Login timestamps and session duration
- Device type, operating system, browser version, and IP address
- Pages visited, games opened, and bet history
- Deposit and withdrawal transaction records
- Bonus claims and wagering progress
Data from payment partners
When you complete a bKash or Nagad transaction, those services confirm the transaction status to us. We receive only the confirmation reference — we never store your mobile banking PIN or full account password.
How We Use Your Data
| Purpose | Lawful Basis | Details |
|---|---|---|
| Account management | Contract | Creating and maintaining your ck34 account, processing logins and security alerts |
| KYC verification | Legal obligation | Confirming your age (18+) and identity before releasing your first withdrawal |
| Payment processing | Contract | Routing deposits and withdrawals to your chosen method (bKash, Nagad, Rocket, Upay, Bank Transfer) |
| Fraud prevention | Legitimate interest | Detecting duplicate accounts, bonus abuse, and suspicious betting patterns |
| Customer support | Contract | Resolving issues via our 24/7 Live Chat; reviewing ticket history |
| Responsible gaming | Legal obligation | Monitoring for signs of problem gambling and applying self-exclusion requests |
| Marketing (opt-in only) | Consent | Sending bonus offers and game updates if you have opted in; you can opt out any time |
We do not sell your personal data to third parties for their own marketing purposes.
When We Share Data
Your data stays within the ck34 group except in the following situations:
- Payment processors. bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction details needed to complete a payment.
- Game providers. Red Tiger, Spribe, FA Chai, Ezugi, and Sexy Gaming receive a session token and your anonymised player ID when you launch a game. They do not receive your name, NID, or payment details.
- Legal requirements. If a court order or regulatory authority in Bangladesh requires disclosure, we will comply and notify you where we are legally permitted to do so.
- Fraud investigations. We may share data with other operators or fraud-prevention bodies to investigate multi-account abuse or money laundering.
All third parties we work with are required to handle your data in line with this policy and applicable data protection laws.
Cookies and Tracking
ck34.vin uses cookies and similar technologies. Here is what each type does:
| Cookie type | What it does | Can you opt out? |
|---|---|---|
| Essential | Keeps you logged in and remembers your language setting | No — the site will not work without these |
| Analytics | Counts page visits and identifies slow-loading pages so we can improve them | Yes — via your browser settings |
| Preference | Remembers your last game category and deposit method | Yes — clearing cookies resets preferences |
| Marketing | Tracks whether you arrived via a referral link so the right bonus is applied | Yes — opt out in your account settings |
Most browsers let you block or delete cookies in their privacy settings. Blocking essential cookies will prevent login from working correctly.
How Long We Keep Records
We keep different types of data for different periods, based on legal and operational needs:
- Account and KYC documents — retained for 5 years after account closure, as required for anti-money-laundering compliance.
- Transaction records — retained for 5 years from the date of the transaction.
- Bet history and game logs — retained for 2 years.
- Support chat transcripts — retained for 12 months.
- Marketing opt-in records — retained until you withdraw consent or close your account, whichever comes first.
Once the retention period ends, your data is securely deleted or anonymised so it can no longer be linked to you.
Your Rights as a Player
Depending on your jurisdiction, you may have some or all of the following rights regarding the data ck34 holds about you:
- Access. Request a copy of the personal data we hold on your account.
- Correction. Ask us to correct inaccurate or outdated information — for example, an old mobile number.
- Deletion. Ask us to delete your data. Note that we may be unable to delete records we are legally required to keep (such as KYC documents and transaction history).
- Restriction. Ask us to pause processing while a correction request is being reviewed.
- Portability. Receive a machine-readable copy of your account and transaction data.
- Withdraw consent. If you previously opted into marketing emails or SMS, you can opt out at any time from your account settings or by contacting Live Chat.
- Object. Object to processing based on legitimate interest, such as profiling for responsible gambling checks.
To exercise any of these rights, contact us via 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we action a request.
Security Measures
Protecting your account is a shared responsibility. Here is what ck34 does on our side:
- All data transmitted between your device and ck34.vin is encrypted using TLS 1.2 or higher.
- Passwords are stored as one-way hashed values — our staff cannot read your password.
- Financial transactions are processed over encrypted channels. We do not store full payment card numbers.
- Our servers are accessed only by authorised staff; all access is logged and reviewed.
- We run regular security scans and apply patches promptly.
On your side: use a strong, unique password for ck34, enable any available two-step verification, and do not share your login details with anyone.
Players Under 18
ck34 is strictly for players aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us via Live Chat immediately. We will close the account and delete all associated data as quickly as possible.
If you are a parent or guardian and have concerns, please reach out — we take underage access seriously.
When This Policy Changes
We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If a change is significant — for example, we start sharing data with a new category of third party — we will notify active players via email or an in-account notice at least 14 days before the change takes effect.
Continuing to use ck34.vin after a policy update means you accept the revised terms.
Get in Touch
If you have any questions about this policy or want to exercise your data rights, the fastest route is our 24/7 Live Chat, available directly in your ck34 account dashboard. Our support team can:
- Confirm what data we hold on your account
- Help you update incorrect details
- Process a data deletion request
- Accept opt-out requests for marketing communications
We do not publish an email address for data requests — please use Live Chat so we can verify your identity securely before taking action.
Ready to play? Create your ck34 account today and get a 225% welcome bonus on your first deposit via bKash or Nagad.
Register Now