ck34 Responsible Gaming

Gambling is a form of entertainment. At ck34 we want it to stay that way — something you choose to do, not something that controls you. This page explains every tool and process we have in place to help you play safely in Bangladesh.

Our Commitment to Safe Play

ck34 operates under a responsible gambling policy that applies to every player, every game, and every transaction. We believe the best gaming environment is one where players feel in control of their time and money. Our tools are always available at no cost, and using them never affects your account standing.

Our support team is online via 24/7 Live Chat. If you ever feel uncertain about your play patterns, reach out — no judgment, no delay.

Age Verification and Under-18 Policy

Gambling at ck34 is strictly limited to players aged 18 and above. During registration, you confirm your age. Before your first withdrawal, we require a valid identity document — National ID Card (NID), Passport, or Driving Licence. Our KYC team reviews submissions within 12 hours.

Parents and guardians can also use third-party parental controls — for example, router-level content filters or device-level app restrictions — to block access to gambling sites on shared devices.

Warning Signs of Problem Gambling

Problem gambling develops gradually. The following patterns are early indicators that gambling may have moved from entertainment to a concern:

• You spend more money than you originally planned, session after session.
• You chase losses — depositing again after a losing run to "win it back."
• Gambling takes time away from work, family or studies without you noticing at first.
• You feel restless or irritable when you try to reduce your play.
• You borrow money or sell belongings to fund gambling.
• You hide the amount you spend or play from people close to you.
• Gambling is the main way you try to relieve stress or bad moods.

If two or more of these apply to you regularly, we encourage you to use the tools below or speak to a professional counsellor.

Quick Self-Assessment

Before each session, ask yourself three questions:

1. Budget: Have I decided a fixed amount I can afford to lose today — and am I okay if it's gone?
2. Time: Have I set a time limit, and do I have plans after gambling that I will not cancel?
3. Mood: Am I playing because it's fun, or because I'm trying to escape a problem or recover a loss?

If you answer "no" to any of these, take a break. Gambling should only happen when you answer "yes" to all three.

Player Protection Tools at ck34

All ck34 players can activate the following tools at any time through the account settings page or by contacting 24/7 Live Chat:

How Self-Exclusion Works

Self-exclusion is the strongest tool available. Once active, your ck34 account is locked and you cannot log in, deposit, or receive promotional messages for the chosen period.

1. Open 24/7 Live Chat and tell the agent you want to self-exclude. State your preferred duration: 30 days, 90 days, 6 months, or permanent.
2. The agent will ask you to confirm your registered mobile number and NID details for identity verification.
3. Your account is placed in exclusion status within 24 hours. Any remaining balance is held safely and returned to your bKash or Nagad when the exclusion ends (or on request for permanent exclusion).
4. You will receive an SMS confirmation once the exclusion is active. Promotional emails and SMS notifications are also stopped.
5. To end a temporary exclusion early, you must submit a written request via Live Chat and wait a mandatory 7-day review period before access is restored.

Permanent self-exclusion cannot be reversed. If you choose this option, your account is closed for life and you cannot re-register with the same NID.

Deposit, Loss and Time Limits — Practical Guide

Setting limits before you start a session is the single most effective habit for keeping gambling affordable. Here is how to use each one at ck34:

Deposit Limit

Go to Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly cap in ৳ BDT. The minimum deposit at ck34 is ৳250, so a sensible daily limit might be a multiple of that which fits your entertainment budget. Once the cap is reached, the deposit screen shows a block message until the period resets.

Loss Limit

A loss limit counts your net losses (deposits minus withdrawals) within a time window. When the figure is reached, all games lock until the window resets. This is different from a deposit limit — it accounts for winnings you reinvest. Many players find loss limits more accurate for budgeting.

Session Time Limit

Set a timer of 30, 60, or 120 minutes. When the timer expires, you see a summary screen showing total wagered, net result, and time played. You then decide whether to log out or set another session. The screen cannot be skipped — you must acknowledge it.

Protecting Minors on Shared Devices

Many Bangladeshi households share a single smartphone or tablet. If children use the same device, consider these steps:

• Enable your device's Screen Time or Digital Wellbeing feature and set a PIN that only adults know.
• Log out of the ck34 app after every session. Do not save your login credentials on a shared device.
• Keep the ck34 APK in a folder protected by a separate app lock.
• Use your router's content filter (available in most home routers) to restrict gambling-related domains on children's devices.

ck34 does not allow any form of account sharing. If we detect a minor using a registered account, both the original account and any associated account will be reviewed and may be suspended.

Get Help — Support Channels

If you need to speak to someone right now, use ck34's 24/7 Live Chat — it is always staffed and always free. Our agents are trained to handle responsible gaming requests with full confidentiality.

We do not publish direct phone or email contacts on public pages. All account-level actions (limit changes, exclusion) go through Live Chat so they are documented and processed securely.

Frequently Asked Questions

Can I set a deposit limit without contacting support?

Yes. Log in to your ck34 account, go to Account Settings, then the Responsible Gaming tab. You can set or reduce a daily, weekly, or monthly deposit limit immediately. Increasing a limit has a 7-day delay built in.

What happens to my balance during self-exclusion?

Your balance is frozen and held safely. During a temporary exclusion, it stays in your account and becomes accessible when the exclusion period ends. For permanent exclusion, request a withdrawal via Live Chat — the funds will be sent to your registered bKash or Nagad number after identity checks are completed.

How long does it take for self-exclusion to activate?

ck34 processes self-exclusion requests within 24 hours of receiving confirmed identity details. You will get an SMS once it is active. During that window, we recommend you do not deposit further.

Can someone else request self-exclusion on my behalf?

No. For security reasons, only the verified account holder can request exclusion. If you are concerned about a family member, contact Live Chat — our team can provide guidance on what steps are available without accessing their account.

Does self-exclusion stop all ck34 marketing messages?

Yes. Once self-exclusion is active, all promotional SMS, notifications, and bonus offers are stopped for the duration of the exclusion. Re-subscribing to marketing is only possible after the exclusion ends and only if the account is re-activated through the standard review process.

What documents are accepted for KYC before my first withdrawal?

ck34 accepts a National ID Card (NID), Passport, or Driving Licence. Upload a clear photo or scanned copy through the Verification section of your account. Our KYC team reviews submissions within 12 hours.