What you accept when you open a ck34 account
You may hold a ck34 account only if you are 18 or older and legally allowed to gamble where you live. One person, one account. A second account opened with the same name, phone number or NID will be closed, and any balance returned to the wallet or bank account that funded it. This rule exists because duplicate accounts are the most common way bonus abuse happens.
The details you enter at sign-up must be yours and must be correct. If the name on your ck34 profile does not match the name on your bKash, Nagad or bank account, a payout cannot be sent to that account, and support will ask you to correct the profile first. Your password and the OTP codes sent to your phone are your responsibility. Anything done inside a logged-in session is treated as your bet, so sign out on shared devices.
How the welcome bonus and its 14x turnover work
New players can take a 225% bonus on the first deposit, capped at ৳11,500. It is optional. You can decline it on the deposit screen and keep an account with no conditions attached to your own money.
Bonus credit is not cash. It sits in a separate balance until you turn it over 14 times on games ck34 marks as eligible. Deposits, withdrawals and bets placed on restricted markets do not count toward that figure. Once the turnover is complete, the bonus becomes part of your withdrawable balance. Before that point, only your own deposit can be paid out, minus any bets still open.
Reload offers of 23% and the 1.5% daily cashback follow the same turnover rule. A bonus that is not used within 7 days of being credited is removed from the account.
| Term | Detail |
|---|---|
| First deposit bonus | 225% up to ৳11,500 |
| Turnover to clear it | 14x on eligible games |
| Reload bonus | 23% on later deposits |
| Daily cashback | 1.5% of net losses |
| Minimum deposit | ৳250 |
| Bonus expiry | 7 days after credit |
Adding money with bKash, Nagad and bank transfer
You can fund a ck34 account through bKash, Nagad, Rocket, Upay or a bank transfer. Always send from an account in your own name, and keep the transaction ID from the wallet. That ID is the first thing the support team asks for when a top-up does not appear.
Mobile wallet deposits normally land in about 3 minutes. Bank transfers depend on the sending bank and can slow down after 9pm or on a Friday, so allow a little extra time on those days. The minimum deposit on every channel is ৳250. If you cancel or reverse a deposit request inside the wallet app, the bonus attached to it is cancelled as well, so check the amount before you confirm.
Withdrawals, limits and the 7-minute target
Payouts leave ck34 through the same channel you deposited with wherever that is possible. The minimum withdrawal is ৳1,300, and a standard account can take out up to ৳235,000 in a day. Higher tiers in the VIP programme raise that ceiling.
Once a request is approved, the aim is 7 minutes to reach your wallet. The first withdrawal on a new account is checked by a person and can take up to 6 hours. Requests are held while a bonus turnover is unfinished, and the money sits back in your balance until the requirement is met. You can track the status of every request from the cashier page.
| Rule | Figure |
|---|---|
| Minimum withdrawal | ৳1,300 |
| Daily withdrawal limit | ৳235,000 |
| Standard payout time | 7 minutes |
| First payout review | Up to 6 hours |
| ID review | Up to 12 hours |
Why ck34 asks for an ID before a payout
Every first withdrawal needs a short identity check. Upload one document: a National ID card (NID), a passport or a driving licence. A clear photo of the card held in your hand is accepted and usually clears faster than a flat scan, because it proves the card is in front of you.
Review takes up to 12 hours, and often much less. Most delays come from three things: a name spelled differently on the account and the document, a photo cropped at the edges, or an expired card. Documents are held for compliance checks only and are never shown to other players.
Play fair: what breaks this agreement
ck34 closes accounts that try to beat the system instead of the game. The following are the cases seen most often:
- More than one account for one person, or an account opened with someone else's documents.
- Group betting on a single outcome only to unlock a bonus and split the payout afterwards.
- Bots, scripts, emulators or any tool that places bets without you touching the screen.
- Match fixing, or betting on an event you have inside knowledge about.
- Chargebacks and false claims filed after a losing session.
When an account is closed for one of these reasons, the balance tied to the affected bets is voided. Genuine deposits may be returned after the review; bonus money is not. A player who believes a closure was a mistake can ask for the case to be reopened through live chat.
How we handle a complaint or a disputed bet
If a result looks wrong, note the round ID and message live chat before placing another bet on that game. ck34 keeps a full record of every round, and the game provider's log is the final reference when the two disagree.
Complaints are answered in the order they arrive, and most get a reply within a few hours. If you are unhappy with the first answer, ask in the same chat thread for the case to be escalated to a supervisor, and the original conversation is passed along with it. Nothing in these terms removes any right you hold under Bangladeshi consumer law.
When these rules change
ck34 updates these terms when a payment partner, a game provider or a local rule changes. The version that applies to you is always the one published on this page. When a change affects bonus conditions or withdrawal limits, it is announced in your account notifications before it takes effect, and the old rules stay in place until then.
Playing on after a change is published means you accept the updated version. If you disagree with a change, stop using the account and withdraw the balance that is free of turnover conditions.